returns, refunds & cancellations
At Stoke Mountain, we want you to feel great about every purchase, whether you're gearing up for the mountain, taking a lesson, or joining us for a session. We believe in keeping things fair, straightforward, and hassle-free.
Retail Returns & Exchanges
30-Day Return Policy
Whether you shop online or visit us in person, eligible retail purchases may be returned within 30 days for a refund to the original form of payment.
For in-store purchases, the 30-day return window begins on the date of purchase. For online orders shipped to your home, the return window begins on the date of delivery.
To qualify for a return, merchandise must be:
Unused and unworn
In new, original condition
Returned with original packaging, tags, and accessories
Accompanied by a receipt or proof of purchase
Returned within the applicable 30-day return window
Returning an Online Purchase
Need to return something? No problem! You can easily request a return through your Stoke Mountain online account.
How to Request a Return
Select Request a Return to access your online account.
Sign in using the email address associated with your order.
Open your order history and select the order containing the item you'd like to return.
Select Request Return, choose the item, and provide the reason for your return.
Submit your request. Our team will review it and email you with the next steps.
Returning Your Item
Once your return is approved, you have two options:
Return In Store — FREE
The easiest way to return your purchase is to bring it directly to Stoke Mountain. There are no return shipping fees, and our team will be happy to help.
Stoke Mountain
1000 Andover Park West
Tukwila, WA 98188
Please bring your item in its original condition and packaging, along with your order confirmation or receipt.
Return by Mail
If you can't make it to our store, follow the return shipping instructions provided after your return request is approved.
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a shipping service with tracking.
Original shipping charges are non-refundable unless the return is due to a shipping error or defective merchandise.
Once your return is received and inspected, we'll process your refund to the original form of payment. Please allow up to five business days for us to process an approved return. Additional time may be required for your bank or payment provider to post the refund.
Returning an In-Store Purchase
Items purchased at our Tukwila retail store can be returned directly to Stoke Mountain within 30 days of purchase, provided they meet the return requirements above.
Please bring your receipt or proof of purchase.
Exchanges
Wrong size? Different color? Changed your mind? We're happy to help you find the right gear!
Eligible items may be exchanged in-store, subject to product availability.
For online exchanges, please submit a return request for your original item and place a new order for the replacement. You can also use Message Us below if you'd like help finding the right product or size.
Non-Returnable Items
For safety and performance reasons, the following items cannot be returned once used, worn, or altered:
Helmets
Ski boots
Mounted skis or snowboards
Avalanche beacons, probes, and shovels
Safety equipment that has been worn or used
Any merchandise that has been used, altered, or damaged after purchase
Unused merchandise in new condition may still qualify for return under our standard 30-day policy.
Items specifically identified as Final Sale at the time of purchase are not eligible for return or exchange, except where required by law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, please contact us as soon as possible using the Message Us option below.
We'll work with you to resolve the issue and determine the appropriate replacement, refund, or warranty solution. If we shipped the wrong item or your merchandise arrived defective, we'll cover reasonable return shipping costs.
Lessons, Clinics, Memberships
Lessons, Clinics & Appointment Cancellations
Plans change, and we understand!
Appointments, ski and snowboard lessons, freestyle clinics, and labs may be canceled at least 24 hours before the scheduled start time to receive a refund or credit.
Booked with a package or subscription: Your session will be returned to your available package or usage balance.
Paid directly: Your payment will be refunded to the original form of payment.
Cancellations made less than 24 hours before the scheduled start time are not eligible for a refund or credit.
Summer Camps, Birthday Parties & Special Events
Cancellations must be made at least 30 days before the scheduled start date to receive account credit.
Cancellations made within 30 days of the start date are not eligible for credit.
Membership Cancellations
For monthly and annual memberships:
Memberships canceled during an active billing period remain valid through the end of that period.
No prorated refunds or credits are issued for unused membership time.
Members continue to enjoy full membership benefits until their current billing period ends.
Credit Pack Purchases
Credit packs are non-refundable. However, unused credits may be shared or transferred to other users.
Questions or Special Circumstances?
We're a family-owned business built around a community that loves skiing, snowboarding, and helping each other progress. Our goal is to be fair, consistent, and supportive.
If you have a special circumstance, financial hardship, or an issue that doesn't quite fit within our policies, please reach out. We're always happy to have a conversation and see how we can help.
Use the Message Us option below to connect with our team.
Thanks for supporting Stoke Mountain and helping us keep the stoke alive!