Ski Machine FAQ

  • Our Alpine Machines are designed to enhance the skills of skiers and snowboarders of all levels. The slope features a soft nylon fiber carpet on a revolving belt, mimicking the motion of a treadmill. We can adjust the height and speed of the slope to suit the ability of the users. A support bar at the bottom provides stability for less experienced clients, and a large mirror at the base allows you to monitor your technique and receive real-time feedback.

  • We recommend arriving 15 minutes before your scheduled lesson. This gives our team plenty of time to fit you with the necessary equipment, ensuring you’re ready to hit the slope as soon as your session begins.

  • The minimum age for using the Ski Machines is 3 years old. Children aged 3 and 4 are eligible for private lessons only, while those aged 5 and up can participate in group lessons.

  • Yes, our booking system automatically groups participants by skill level and age, ensuring a suitable learning environment.

  • Each lesson lasts for 60 minutes.

  • Yes, all necessary equipment—including skis or snowboards, helmets, boots, and poles—is provided at no additional cost.

  • You may bring your own boots and helmet, but we ask that you use our skis and snowboards, as they are specifically prepared for our indoor slope's material (with appropriate wax and edge sharpness).

  • We recommend booking at least a week in advance to secure your preferred lesson time. However, you can book up to 24 hours in advance. We also strive to accommodate last-minute requests, even for walk-in clients.

  • Please wear comfortable, loose-fitting clothing and long socks. Long pants (like sweatpants) and a long-sleeve shirt are recommended. If you prefer to bring your own helmet, feel free; otherwise, we provide helmets on-site.

  • Our instructors are trained to respond quickly in case of a fall, utilizing a handheld remote to stop the slope immediately. Often, our instructors can anticipate a fall and stop the slope to create a gentle landing. The slope's soft nylon fibers provide a forgiving surface that minimizes the impact compared to icy terrain.

  • Group classes can have up to 6 students, with 3 skiing at a time and rotating every 10 minutes. For children aged 5-7, classes are limited to 4 students.

  • Yes, our slopes are designed to accommodate both snowboarders and skiers.

  • Absolutely. Our indoor slopes offer a safe, warm, and controlled environment, allowing children to learn and progress comfortably while preparing them for their next mountain adventure.

  • Yes, our slopes are ideal for beginners. Students typically learn faster here than on traditional mountain slopes, aided by our responsive mirror technology that provides real-time feedback.

  • Yes, our slope has been developed over decades to closely simulate the experience of skiing on snow. If you can ski well on our indoor slopes, you will excel on real snow.

  • The number of lessons depends on your goals and skill level, but we recommend starting with 6 lessons to go from beginner to confidently navigating the slopes as a skier. Snowboarding typically requires more time to master, with most people needing around 8-10 lessons due to the steeper learning curve.

Freestyle FAQ

  • Our freestyle area is built for all levels, from beginners to advanced riders. It includes a dry slope terrain park with features to suit everyone. The main attraction is our one-of-a-kind ski jump, where you can launch up to 25 feet into an airbag to practice any trick you can dream of. We also have three large performance trampolines designed to help you build aerial skills and confidence.

  • The freestyle area operates in an open-gym format, so no advance booking is required. Simply purchase a day pass or membership to drop in at any time. However, certain events and lessons do require advanced bookings.

  • We encourage bringing your own skis or snowboard, along with a helmet. However, we also offer park-specific skis and snowboards for rent. Helmets are available for rent as well if you don’t have your own.

  • There are no strict age limits, but users must be comfortable skiing or snowboarding. This area is not designed for first-time skiers or riders. However, the trampolines are open to all ages and skill levels for a fun and safe experience.

  • Yes, helmets are mandatory in both the terrain park and on the ski jump. You are welcome to bring your own, or you can rent one from us for the day.

Nordic Ski Machines FAQ

  • Our Nordic machines are designed to enhance fitness and technical skills for Nordic enthusiasts, from backcountry skiers to cross-country adventurers. These machines operate with a revolving belt made of soft nylon fibers, replicating the feel of real snow. You can adjust both the height and speed of the slope to fit your workout, all controlled by a handheld remote. Whether you're skating or gliding, the machine adapts to your needs for a fully customizable experience.

  • Yes, please bring your own boots and skis. We have backcountry skis available for rent, but we currently do not rent out cross-country skis, so it's important to bring your own.

  • Each Nordic machine accommodates two people at a time, but you will only share with a friend or family member if booked together. We do not pair strangers on the same machine.

  • We suggest booking at least a week in advance to ensure your preferred time slot, but we also accept last-minute reservations if space is available. Walk-ins are welcome based on availability.

  • At this time, we do not offer Nordic lessons. However, this is something we are planning to introduce in the future, so stay tuned!

  • Yes, you can modify your booking up to 24 hours in advance. Simply contact our team or adjust your reservation through our online booking system.

  • You can cancel your booking up to 24 hours before your scheduled time slot through our online portal or by contacting us directly. For no-shows, day pass users will forfeit their fee, while members will be charged a $15 fee for the missed session to cover costs.

Faq

  • Address:
    1000 Andover Park West, Tukwila WA 98188


    Driving Instructions:
    Conveniently located off of I5 and I405. Just south of Southcenter Mall at the corner of Andover Park West and Minkler Blvd.

    • Sunday – Thursday:
      10:00 AM – 8:00 PM

    • Friday & Saturday:
      10:00 AM – 10:00 PM

  • At Stoke Mountain we know schedules change, kids get sick, powder days appear out of nowhere, and sometimes plans just shift. Our policies are designed to keep things flexible and fair for our community.

    Cancellations for Lessons, Sessions & Events

    If you need to cancel, no problem. Just cancel at least 24 hours before your session, and we’ll take care of the rest.

    • If you used session credits or a package, the credit goes right back into your account.
    • If you paid directly, you’ll receive Stoke Mountain account credit to use another day.

    Summer Camp Cancellations

    Summer camps require a little more planning on our end. Cancellations made 30 days or more before the camp start date will receive Stoke Mountain account credit.

    Memberships

    Memberships run by billing cycle. If you cancel your membership, it will remain active through the end of the current billing period, so you can keep skiing and riding

    Credit Packs

    Credit packs are non-refundable, but they never go to waste.

    You can:

    • Share them
    • Transfer them to friends or family
    • Use them whenever you're ready to ride again

    Retail Returns

    If something isn’t quite right, we’re happy to help. Unused retail items can be returned within 30 days if they are:

    • New
    • Unworn
    • In original packaging

    For safety and equipment reasons, we’re unable to accept returns on:

    • Helmets that have been worn
    • Ski boots that have been used
    • Skis or snowboards that have been mounted

    Our Goal

    Stoke Mountain is built on community. We want everyone spending time here skiing, progressing, and having fun — not worrying about policies. If something unexpected comes up, just talk to us. We’ll always try to help.

  • We respect your privacy. Simple as that.

    We collect basic info (like your name, email, and payment details) when you book, buy, or reach out—just so we can run Stoke Mountain and keep things smooth.

    We don’t sell, share, or mess around with your data. Ever. The only exception is secure payment processing or if required by law.

    We use cookies to keep the website working and improve your experience.

    You can opt out of emails anytime, and if you want your info updated or deleted, just reach out.

    Questions? Hit us up by clicking the Message Us button at the bottom.